Troubleshooting

Why Are Charts Not Visible?

If a device has no telemetry-capable template assigned, charts and telemetry cards cannot render. The UI may show Device Template Missing to indicate model-level setup is incomplete rather than runtime failure. Assign a template that includes telemetry definitions, then refresh the device record.

Why Is Ask Optra Unavailable?

Ask Optra is controlled by account-level feature enablement. A disabled state does not indicate user error in navigation. If the chat-disabled message appears, request enablement from your administrator.

Why Is the Files Tab Empty?

The Files tab displays No files are uploaded... until at least one file upload completes for that device. Upload a file from the same tab and verify that file metadata appears after upload.

Why Is Run/Test Disabled for a Workflow?

If a workflow is missing required configuration, the editor and list can show it as Incomplete workflow, and run controls remain disabled. Complete Input, save valid Conditions (if applicable), and configure at least one valid Action. After saving required parts, run controls become available.

Why Do Alert Counts and Table Results Differ?

Summary counters and table results depend on active tab mode (Alert By Status or Alert By Severity), view interval, and applied filters. Verify View interval and clear filters to compare broad totals. Then reapply filters intentionally to narrow triage scope.

Why Can't I Create or Edit in Insights?

Insights creation and management actions depend on account permissions. If New, edit, or delete controls are disabled or unavailable, your role may not include dashboard-management permissions for the selected account.